Returns & Exchanges Policy

At Creality Falcon, we stand by the precision and quality of our laser engraving technology with a 30-day satisfaction guarantee. If your device is defective or does not meet your expectations, we offer a straightforward return process to ensure your creative journey remains uninterrupted.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team via email with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Hardware

  Securely pack the laser engraver in its original internal packaging and box, ensuring all modules, goggles, and accessories are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop the package off at an authorized carrier location; we recommend retaining your tracking number for security.

• 4.
  Quality Inspection & Refund

  Once our engineers verify the unit's condition at our warehouse, your refund or replacement will be processed within 5 to 7 business days.